Dalam dunia bisnis, pemesanan barang merupakan salah satu aktivitas transaksi paling penting. Kemampuan menulis surat pemesanan yang profesional, merespons pesanan pelanggan, serta menangani berbagai situasi terkait pesanan sangat diperlukan.
Artikel ini menyajikan frasa-frasa penting untuk menangani pesanan dalam bahasa Inggris bisnis beserta penjelasan dan contoh penggunaannya.
Melakukan Pemesanan
Ketika ingin memesan barang kepada supplier, gunakan frasa-frasa formal berikut:
| Frasa | Arti | Contoh Penggunaan |
|---|---|---|
| Thank you for your quotation of … | Terima kasih atas penawaran Anda tanggal … | Thank you for your quotation of June 1st 2024. |
| We are pleased to place an order with you for … | Kami dengan senang hati memesan … | We are pleased to place an order with you for 200 MCF computers. |
| Please send us the undermentioned goods. | Mohon kirimkan barang-barang berikut. | Please send us the undermentioned goods as soon as possible. |
Keterangan: “Place an order” adalah frasa standar untuk memesan barang. “Undermentioned” berarti barang yang disebutkan di bawah ini.
Menyatakan Permintaan Pengiriman
Informasi tentang waktu dan cara pengiriman perlu disampaikan dengan jelas.
| Frasa | Arti | Contoh Penggunaan |
|---|---|---|
| We should be grateful for delivery by … | Kami akan berterima kasih jika pengiriman dilakukan menjelang … | We should be grateful for delivery by 26th September 2024. |
| Please quote number … on all correspondence. | Mohon cantumkan nomor … pada semua korespondensi. | Please quote number 234.559 on all correspondence. |
| Please confirm receipt of the order. | Mohon konfirmasi penerimaan pesanan. | Please confirm receipt of the order by email. |
Menolak Pemesanan
Terkadang harga atau syarat tidak sesuai, sehingga pemesanan tidak dapat dilakukan.
| Frasa | Arti | Contoh Penggunaan |
|---|---|---|
| Your prices are not competitive enough. | Harga Anda tidak cukup kompetitif. | Your prices are not competitive enough compared to other suppliers. |
| We have therefore decided not to place an order with you. | Oleh karena itu kami memutuskan untuk tidak memesan. | We have therefore decided not to place an order with you at this time. |
Keterangan: “Competitive” berarti bersaing dengan harga di pasaran. Frasa ini digunakan untuk menolak dengan sopan.
Menyampaikan Keluhan tentang Pesanan
Jika ada masalah dengan pesanan, sampaikan dengan bahasa profesional.
| Frasa | Arti | Contoh Penggunaan |
|---|---|---|
| Our order no. 100.334 has not yet been delivered. | Pesanan kami no. 100.334 belum dikirim. | Our order no. 100.334 has not yet been delivered despite the agreed deadline. |
| Please submit a quotation for a substitute. | Mohon kirimkan penawaran untuk barang pengganti. | Please submit a quotation for a substitute of equal quality. |
Membatalkan Pesanan
Dalam situasi tertentu, pesanan perlu dibatalkan.
| Frasa | Arti | Contoh Penggunaan |
|---|---|---|
| We should like to cancel our order no. … | Kami ingin membatalkan pesanan kami no. … | We should like to cancel our order no. 778.001 due to changing circumstances. |
Mengonfirmasi Pesanan dari Pelanggan
Jika Anda menerima pesanan, berikut frasa untuk mengonfirmasi:
| Frasa | Arti | Contoh Penggunaan |
|---|---|---|
| We are pleased to acknowledge your order of … | Kami dengan senang mengonfirmasi pesanan Anda tanggal … | We are pleased to acknowledge your order of 1st July 2024. |
| Our dispatch department is processing your order. | Departemen pengiriman kami sedang memproses pesanan Anda. | Our dispatch department is processing your order and it will be ready soon. |
| Delivery will be made by … | Pengiriman akan dilakukan menjelang … | Delivery will be made by 6th July 2024. |
| We will require two weeks to process your order. | Kami membutuhkan dua minggu untuk memproses pesanan Anda. | We will require two weeks to process your order due to high demand. |
Menyampaikan Tidak Tersedia
Ketika barang tidak tersedia, sampaikan dengan jelas dan tawarkan alternatif.
| Frasa | Arti | Contoh Penggunaan |
|---|---|---|
| The goods are no longer in stock. | Barang tidak lagi tersedia di gudang. | The goods are no longer in stock due to high demand. |
| The goods are out of stock. | Barang habis. | The goods are out of stock until next month. |
| The goods are no longer available. | Barang tidak lagi tersedia. | The goods are no longer available as they have been discontinued. |
| However, we can offer you a substitute. | Namun, kami dapat menawarkan barang pengganti. | However, we can offer you a substitute of similar quality. |
Menyampaikan Masalah dengan Pesanan
Jika terjadi masalah seperti pesanan hilang:
| Frasa | Arti | Contoh Penggunaan |
|---|---|---|
| I am afraid your order has gone missing. | Saya khawatir pesanan Anda hilang. | I am afraid your order has gone missing during transit. |
Tabel Ringkasan Frasa
| Kategori | Frasa Penting |
|---|---|
| Melakukan pemesanan | place an order, quotation of |
| Permintaan pengiriman | grateful for delivery, confirm receipt |
| Penolakan | not competitive enough, not place an order |
| Keluhan | has not yet been delivered |
| Pembatalan | cancel our order |
| Konfirmasi pesanan | acknowledge your order, processing your order |
| Tidak tersedia | out of stock, no longer available, substitute |
Kosakata Penting
| Kata | Arti | Contoh |
|---|---|---|
| order | pesanan | We would like to place an order. |
| quotation | penawaran harga | Thank you for your quotation. |
| delivery | pengiriman | Delivery will be made by Friday. |
| stock | stok | The items are in stock. |
| substitute | pengganti | We can offer a substitute. |
| dispatch | pengiriman dari gudang | Our dispatch department is processing orders. |
| competitive | kompetitif | Your prices are competitive. |
| acknowledge | mengakui/mengonfirmasi | We acknowledge receipt of your order. |
Contoh Email Melakukan Pemesanan
Subject: Order for MCF Computers – Ref: Quote 234.559
Dear Sir/Madam,
Thank you for your quotation of June 1st 2024.
We are pleased to place an order with you for 200 MCF computers as per the specifications in your quotation.
Please send us the undermentioned goods to our warehouse address. We should be grateful for delivery by 26th September 2024.
Please quote number 234.559 on all correspondence regarding this order.
Please confirm receipt of the order at your earliest convenience.
We look forward to your prompt response.
Yours sincerely,
John Smith
Purchasing Manager
Contoh Email Mengonfirmasi Pesanan
Subject: Order Confirmation – Order No. 100.334
Dear Mr. Thompson,
We are pleased to acknowledge your order of 1st July 2024 for 100 units of office furniture.
Our dispatch department is processing your order and expects to have it ready within one week. Delivery will be made by 15th July 2024.
We will require two weeks to process any customization requests if needed.
Thank you for your business. We look forward to serving you again.
Yours sincerely,
Sarah Williams
Sales Manager
Contoh Email Menyampaikan Barang Tidak Tersedia
Subject: Regarding Your Order No. 778.001
Dear Mrs. Johnson,
Thank you for your order dated 10th August 2024.
We regret to inform you that the goods are currently out of stock due to unexpectedly high demand. We expect new stock to arrive in approximately three weeks.
However, we can offer you a substitute product of similar quality at the same price. Please let us know if this would be acceptable.
Alternatively, we should like to suggest that we notify you as soon as the original items become available.
We apologize for any inconvenience caused.
Yours sincerely,
David Brown
Customer Service Manager
Latihan Singkat
Lengkapi kalimat dengan frasa yang tepat:
- We are pleased to _ an order with you for 500 units.
- Please _ receipt of the order.
- Your prices are not _ enough.
- The goods are out of _.
- We should like to _ our order no. 123.
- Delivery will be _ by next Friday.
Kunci Jawaban:
- place
- confirm
- competitive
- stock
- cancel
- made
Tips Menangani Pesanan
Respon cepat: Konfirmasi penerimaan pesanan sesegera mungkin.
Dokumentasi lengkap: Cantumkan nomor pesanan pada semua korespondensi.
Komunikasi jelas: Informasikan jika ada keterlambatan atau masalah.
Tawarkan solusi: Jika barang tidak tersedia, tawarkan pengganti atau alternatif.
Gunakan bahasa formal: Surat pemesanan harus menggunakan bahasa formal dan profesional.