Dalam dunia bisnis, kemampuan menulis surat atau email untuk memesan kamar hotel merupakan keterampilan penting yang perlu dikuasai. Surat pemesanan kamar yang baik harus jelas, sopan, dan mencakup semua informasi yang diperlukan seperti tanggal, jenis kamar, fasilitas, dan permintaan konfirmasi.
Artikel ini akan membahas cara menulis surat pemesanan kamar hotel dalam bahasa Inggris formal beserta frasa-frasa yang berguna.
Contoh Surat Pemesanan Kamar
Berikut adalah contoh surat formal untuk memesan kamar hotel:
Dear Sir/Madam,
I would like to book a double room for the month of August 2002.
I need an air-conditioned room with bath and shower which faces the sea.
I should be grateful if you would confirm my booking as soon as possible.
Please give me an indication of your rates per night including full board.
Should you have no vacancies please could you give me the address of a suitable hotel in your area?
Yours faithfully,
Jennifer O’Brian
Frasa-Frasa Penting untuk Pemesanan
Membuka Permintaan
| Frasa | Arti |
|---|---|
| I would like to book … | Saya ingin memesan … |
| I am looking for a suitable hotel near the station. | Saya mencari hotel yang sesuai dekat stasiun. |
| I would require … | Saya membutuhkan … |
Kata Kerja Penting
| Kata Kerja | Arti | Contoh |
|---|---|---|
| to book / to reserve | memesan | Have you reserved seats for the concert? |
| to hire a car | menyewa mobil | I would like to hire a car for the week. |
Menyatakan Durasi Menginap
| Frasa | Arti |
|---|---|
| for the week/month of … | untuk minggu/bulan … |
| for three weeks from 14th May | selama tiga minggu sejak 14 Mei |
| for this/coming/next month | untuk bulan ini/bulan depan |
| from 20th July onwards | mulai 20 Juli ke depan |
Menyatakan Jenis Kamar dan Fasilitas
| Frasa | Arti |
|---|---|
| a room with bath and shower | kamar dengan bak mandi dan pancuran |
| a room with a child’s bed | kamar dengan tempat tidur anak |
| an air-conditioned room | kamar ber-AC |
| a room which faces the sea | kamar dengan pemandangan laut |
Meminta Konfirmasi
| Frasa | Arti |
|---|---|
| I would be grateful if you would confirm this reservation. | Saya akan berterima kasih jika Anda mengonfirmasi reservasi ini. |
| Please answer as soon as possible. | Mohon jawab secepat mungkin. |
| I would be grateful for an indication of your rates. | Saya akan berterima kasih untuk keterangan tentang tarif Anda. |
Jenis Paket Makan
| Frasa | Arti |
|---|---|
| including full board | termasuk tiga kali makan |
| including half board | termasuk dua kali makan |
| breakfast/evening meal | sarapan/makan malam |
| Bed & Breakfast | menginap dengan sarapan |
Menanyakan Ketersediaan
| Frasa | Arti |
|---|---|
| Should you have no vacancies … | Jika Anda tidak memiliki kamar kosong … |
| to book a room at the Sea Hotel | memesan kamar di Sea Hotel |
Frasa Sopan
| Frasa | Arti |
|---|---|
| I would be grateful … | Saya akan berterima kasih … |
| Could you supply me with a warm blanket? | Bisakah Anda memberikan saya selimut hangat? |
Struktur Surat Pemesanan
| Bagian | Isi | Contoh |
|---|---|---|
| Salam pembuka | Sopan dan formal | Dear Sir/Madam, |
| Tujuan pemesanan | Jelaskan apa yang ingin dipesan | I would like to book a double room for the month of August. |
| Detail permintaan | Jenis kamar, fasilitas, durasi | I need an air-conditioned room with bath and shower. |
| Permintaan konfirmasi | Minta konfirmasi dan informasi tarif | I should be grateful if you would confirm my booking. |
| Penutup alternatif | Jika tidak ada kamar tersedia | Should you have no vacancies, please recommend another hotel. |
| Salam penutup | Formal | Yours faithfully, |
Perbedaan Salam Pembuka dan Penutup
| Salam Pembuka | Salam Penutup | Keterangan |
|---|---|---|
| Dear Sir/Madam, | Yours faithfully, | Nama penerima tidak diketahui |
| Dear Mr. Smith, | Yours sincerely, | Nama penerima diketahui |
Contoh Email Pemesanan Modern
Subject: Room Reservation Request – August 2024
Dear Sir/Madam,
I would like to book a double room at your hotel for two weeks from 1st August 2024.
I am looking for an air-conditioned room with bath and shower. If possible, I would prefer a room which faces the sea.
I would be grateful if you would confirm my booking as soon as possible. Please also provide me with an indication of your rates per night including breakfast.
Should you have no vacancies, could you please recommend a suitable hotel in your area?
I look forward to hearing from you.
Yours faithfully,
John Smith
john.smith@email.com
+62 812 3456 7890
Latihan Singkat
Lengkapi kalimat dengan frasa yang tepat:
- I would like to _ a single room for three nights.
- Please give me an indication of your rates _ breakfast.
- I need a room _ bath and shower.
- Should you have no _, please recommend another hotel.
- I would be _ if you would confirm my booking.
Kunci Jawaban:
- book / reserve
- including
- with
- vacancies
- grateful
Tips Menulis Surat Pemesanan
Jelas dan spesifik: Cantumkan tanggal pasti, jenis kamar, dan jumlah tamu.
Gunakan bahasa formal: Hindari bahasa kasual dalam surat bisnis.
Minta konfirmasi: Selalu minta konfirmasi tertulis untuk menghindari kesalahan.
Sertakan kontak: Berikan nomor telepon atau email untuk kemudahan komunikasi.
Bersikap sopan: Gunakan frasa seperti “I would be grateful” untuk menyatakan permintaan.